Customer Experience Manager
After studying Hospitality Business Management at Sheffield Hallam University I joined Compass Group in January 2016 as an Insight Marketing Executive. This was a really exciting role where I was able to attend lots of regular insight events to both broaden my insight knowledge and network with people with the same interest in the same industry.
One of the highlights of this role was managing the customer experience program ‘Did we make you smile?’ which now runs in over 600 units and got a huge 43,000 responses in the first year! Successfully managing this program was recognised when the program was shortlisted at the The Institute of Customer Service UK Customer Satisfaction Awards in 2017.
A further highlight was planning and running several UK City Food Tours for key clients and operators where we were able to showcase the latest food trends. We had some great feedback from these enjoyable days which not only allowed us to demonstrate how we are applying the high street insight within our offer but also a great client bonding activing.
As Customer Experience Manager I am excited to continue to keep up to date with the latest high street trends and bring the insight knowledge that I have gained over the past year to help provide the best experience for our customers at JLR. I will be responsible for the development and support of all marketing elements of the JLR brands and food offer as well as all touchpoints with the customer.
I love a new challenge so an aspect of the job role I am particularly looking forward to is taking ownership of the digital marketing. As I believe that ‘the customer is key’ I am also looking forward to working with the nutritionist to deliver special customer events.