FAQ'S
TUPE & HR Processes
What is the bereavement leave entitlement?
Up to 3 days paid leave may be granted to employees who suffer the loss of an immediate family member. An employee responsible for making funeral arrangements may be allowed 5 days paid leave. All requests will be dealt with as sympathetically as possible.
Procedure for bridging loan?
Once employees have been loaded onto the Compass payroll (this happens on return and following validation completion of the TUPE packs). Compass will write to employees to provide interim financial support. There will be a form that requires completion, prior to any loan payment being made.
Can staff have access to career advancement courses such as supervisory courses?
Yes, Compass have an extensive L&D offer, plus an excellent array of apprenticeship programmes. Once the contract is fully mobilised, then we will be discussing development opportunities in further detail.
When are the managers pay reviews going to happen as they were due in April as per our contract?
We understand that pay reviews are written into the OCS contracts with an annual review, please bear in mind that a review is not a guarantee of an increase and therefore, it may be that reviews have been conducted without your knowledge.
Compass will commit to review pay, as soon as practicably possible post transfer.
What training will we have from Compass? Can we complete Level 2 Food Safety and Health and Safety asap?
Once employees have been loaded onto the Compass payroll, they will receive a welcome letter containing log on details to complete our award winning eLearning induction.
Post transfer, all employees will be required to log onto their ‘My Learning’ portal to complete mandatory Food Safety, HSE and Business Conduct training.
What is the minimum payment into the Compass pension?
The auto enrolment pension is current 1%, however employees may choose to opt out of the scheme in its entirety, should this be there wish.
Redundancy – How will this work? How will I get paid my redundancy?
We are not currently considering any form of redundancy across the JLR. Should a situation arise at any time on the future, then it would be our intention to fully consult with individuals at that time.
Under TUPE, continuity of service is protected and therefore, any future redundancy entitlement would be based on your first working date, not your transfer date into Compass.
Will the expression of wish form still work if Compass were to go into liquidation?
Whilst the future can never be determined, Compass is the ‘worlds’ largest contract caterer and a FTSE 50 company. However, life assurance is administered by a third party and therefore, cover is provided by a company separate to Compass.
I signed the expression of wish form and it said you get 12 month’s salary upon death in service. On my TUPE data it states I get (as the Manager) 4 times my pensionable salary, will this TUPE over or will it be the 12 month’s pay still?
The document is a standard template. Employees contractually entitled to x4 lie assurance with continue to receive the same benefit, post transfer.
Is there a policy or procedure for returning approved/denied holiday forms? Do Compass have a deadline for this?
Holiday authorisation/declines are managed locally by each unit manager.
What will happen to my pension?
Current OCS pensions will be frozen upon transfer. OCS pension administrators will write to all employees post transfer to confirm options in regard to that particular fund.
Compass will enter all employees currently in an auto enrolment scheme, into a reasonable comparable scheme following a 3 month deferment period. Contribution levels will remain the same.Compass will enter all employees currently in the OCS Group scheme, into a reasonably comparable scheme immediately upon transfer. Contribution levels will remain the same.Any employees who previously worked for Compass, unfortunately will not be able to re-open any pension funds previously frozen.
Will Compass be providing financial assistance for the change in pay date?
Yes. Once employees are uploaded into payroll, we will be writing out to everyone to offer interim loans.Pay date will change from the 28th to the 1st of each month.First Compass pay date will be 01 Sept.
Does Compass have a Zenith car lease benefit??
Unfortunately, this is not a benefit currently available through Compass and at present, Compass do not have an alternative.
What will happen with the existing OCS cycle to work scheme, when will payments be taken?
Compass have requested further information from OCS. We will respond further on this point ASAP
Will trade union deductions continue to be deducted from wages?
Yes. Where OCS have provided this information.
Night staff have not received a pay increase in line with NLW increase. Will this be reviewed?
Compass will review such examples by exception, post transfer.
Will any staff be moved onto a zero hours contract?
T&C’s are protected by TUPE.
We will review labour post transfer and should we propose any changes then these will be fully consulted at that time, however no employees will be forced to take a zero hours contract.
Can I buy extra holiday?
Compass does have a policy which allows employees to apply for the purchase of additional leave, by application and subject to HMRC approval.
How long do employees have to work for Compass to gain additional leave?
T&C’s of employment are protected by TUPE and will therefore, remain as current.
Annual leave will increase in line with the contract of employment, if applicable.
Staff currently pay £25 per month for Private Healthcare, will this continue?
Compass have requested further information from OCS. We will respond further on this point ASAP
Staff currently have £2.50per day, staff meal allowance. Will this continue post transfer?
The staff meal policy is non contractual and therefore, not protected by TUPE.
However, Compass have a similar £2.50 meal allowance policy, for the purchase of non-retail products.
Will employees receive a Compass contract? Specifically new employees
Contracts of employment are protected by TUPE, therefore employees will not receive a Compass contract.
Compass will request that all new employees are issued with the correct OCS contract, pre transfer
Annual leave, not currently authorised. Will this transfer over?
Yes. Annual leave will continue to accrue at the same rate, post transfer.
How will sick pay work?
Sick pay is determined by the contract of employment, therefore entitlements will transfer over to Compass.
Will 20mins paid breaks remain?
If contained within the employment contract then this entitlement will be protected.
Do Compass allow employees to work after the age of 65?
Yes. Compass ‘do not’ have a defined retirement age.
Will I be able to purchase Compass shares?
Post transfer, employees will be provided access to the Compass Share Save scheme.
Will we continue to have access to ‘Perks at Work’?
The OCS benefit scheme will cease, however Compass have a very similar scheme which will become active as from the transfer dates (details provided in the TUPE pack).
Hospitality receive PILON after 5.30. Will this continue?
We need to understand this process in further detail. Compass will review this situation post transfer.
What is the Compass policy in regard to hospital & GP check ups? What is the Compass policy in regard to hospital & GP check ups?
Compass operate a fair and consistent policy in regard to absence management inc. medical appointment requirements.
Please refer to the Compass handbook (provided in the TUPE pack).
What are the Compass overtime procedures?
Overtime will require authorisation by the unit and regional management team.
Some employees have changed job role, but are not currently receiving the correct rate of pay. Will this be corrected?
Compass will maintain the pay rates as advised by OCS.
Compass will request that OCS review and update the provided information to ensure that the data provided is correct.
When will we receive login in details for online training?
Employees will receive a welcome letter from Compass containing eLearning access codes. Letters will be issued pre transfer, once employees are loaded onto the Compass payroll.
What reward & recognition schemes do Compass operate?
Compass operate a variety of employee reward & recognition schemes inc. Be a Star and the MAD (making a difference awards) which includes an employee of the month scheme and a sales incentive cash bonus. In 2016, Compass gave away a fully funded brand new car to a unit manager who won the unit manager of the year award.
Operational
What will the uniform be and what will the allocation be?
Uniform is currently being agreed with the client, further details to be confirmed
What will the new menus look like?
Currently being agreed with the client, further details to be confirmed
When will the OCS network be disconnected?
Compass are not continuing with the current OCS lines. Compass and JLR are currently working together to implement a new IT infrastructure and a temporary measure will be in place for day one, go live.
When are the coffee machines going in?
Currently being agreed with the client, further details to be confirmed
When are the photocopiers going to be replaced?
Compass are not currently aware of any OCS owned photocopiers. If sites do have such equipment then please could you email paul.rumney@compass-group.co.uk.
When are the vending teams being trained on the new equipment as they will be on holiday over shutdown?
Compass Mobilisation leads will all be trained on the vending machines and will be on site 1-2 weeks into transition, therefore necessary training will be provided to JLR teams on their return from holiday
Are we providing vending in the shutdown (Solihull)?
Yes. Currently being agreed with the client, further details to be confirmed
Will the tills and cashing up procedure change?
Compass Mobilisation leads will all be trained on the vending machines and will be on site 1-2 weeks into transition, therefore necessary training will be provided ASAP. Procedures may vary between sites, due to localised arrangements.
Will be receive, food training for the presentation and cooking of the dishes on the menu to Compass standards?
All dishes have full recipe instruction to follow, further to this a brief video clip have been filmed for the website to give an idea of look and feel.
Training will be ongoing and come via the support of our 2 exec chefs- James & Wayne. For mobilisation there will be culinary support on each site to give a helping hand and help train the standards for delivery.
When will we be receiving food orders?
Friday 28th & Saturday 29th July
What food will we be providing in our two week shut down? As we only have the main kitchen open
Ideally OCS menus but that needs signing off by Compass. We will be reviewing this and will confirm ASAP.
Will we be given early access to look at what food Items we are allowed to order from what suppliers?
Orders will be placed as per the unit shopping list, showing all the ingredients needed to deliver the agreed food offer.
We do not want to deviate from this list for 2 reasons- 1) Allergens & R.I labelling accuracy, 2) consistency across the contract.
Any additional or local items will need culinary/managerial sign off
What will be the main Menu moving forward (4 or 8 weekly?
Compass run a 4 week cycle that is repeated 3 times and changed in line with the seasons, we will open with our summer offer (sites going live on 31st will open with “week 1”, site going live on the w.c 13th will open with week 3 so we are immediately aligned) the autumn menu will drop in 1st October, normally 70% of our offer remains- i.e the “core” offer. 30% changes with the seasons.
Is anybody coming to site from Compass before the handover?
We aim to have a Mobilisation Leads in situ at each site from Monday 24th July.
When new e-mail and login details be made available?
Currently being agreed, further details to be confirmed
Will we be required to work over the weekend of the hand over?
It would be a great help if employees are available. Could managers provide a list of employees that are able to support and those who could possibly support during shutdown too at the Manufacturing sites?
Names to be provided to Claire.boyle@compass-group.co.uk
Till template update
Currently being agreed with the client, further details to be confirmed
Will the new menus display clearly if the dish is Halal?
Unfortunately not, as this is against Compass policy. For a dish to be ‘advertised’ as Halal then the dish needs to be provided in a halal prepared environment.
Will the meat supplier happily disclose if the meat is Halal, as the Union will require proof?
Yes, if a Halal product is ordered then evidence of this will be provided within the ordering process
Will the Halal meat conform to standard HMC or HFA?
Meat will conform to the Compass buying standard, evidence of standards is available through buying guide.
Can all unit managers meet Compass to understand mobilisation plans, pre transfer?
Yes, we have agreed with OCS that a meeting will be mutually beneficial. Time, Dates & Venue to be advised ASAP.
Who will manage the transferring WH Smith employees?
The site unit manager will gain responsibility for the WH Smith employees and outlets.
Will the WH Smith pay rates change to match OCS?
T&C’s are protected through TUPE, therefore their pay rates and contracts of employment will remain as current.
Do staff have to wear safety shoes?
Where defined in a risk assessment or a specific client requirement, then safety shoes will be required to be worn.
Staff are to retain their current provided safety footwear, Compass will replace on an as and when required basis.
What will the uniform be and what will the allocation be?
Uniform is currently being agreed with the client, further details to be confirmed
Will outdoor coats be required?
Specific to specific need
Who will launder the chef uniforms?
The supplier will be Brilliant Laundry
Could employees purchase their own black work trousers?
We would prefer employees to wear the provided trousers, however should there be a specific requirement for alternative trousers we will respond on a case by case basis
I have a company mobile phone, will I receive a Compass phone?
Company mobile phones will be allocated on a business need basis.
Will we be able to use agency staff moving in the future?
Yes on an as needs basis; however, booking and supplier arrangements will move to the Compass procedures
What will the new menus look like?
Currently being agreed with the client, further details to be confirmed